Ok. So here\u2019s another article about Best Buy. If they were so bad, why did I go there? They\u2019re not bad. They\u2019re convenient and they just need some help. They need to think about how to address certain types of customers.<\/p>\n
My daughter graduated last Saturday from college. She\u2019s going to another college to pursue another degree and asked for a new laptop for a graduation gift.<\/p>\n
After lunch my family, parents and uncle walked in to Best Buy to see what they had. I was specifically looking for the Lenovo Yoga. It\u2019s a hybrid laptop that I had gotten my wife last Christmas. Nice. Fully laptop and full tablet, with keyboard bent back behind screen. SSD drive instead of typical hard drive and light for it\u2019s large 13\u2033 screen.<\/p>\n
We saw that they had one. It was the last one. And it was open box. So, it was discounted. Nice. No box or manuals or such, but they typically don\u2019t come with much. AC Adapter included, of course. But, we didn\u2019t know if we could buy it and it was attached to an alarm as it was on display.<\/p>\n
We looked around and saw a lot of blue shirts. Those with blue polo shirts are usually employees. So, remember not to wear one to Best Buy :). They looked busy. There were some vendor reps there. One finally noticed us standing around and said she\u2019d help us. Well, this meant finding someone with a blue shirt. That person arrived with a tablet in hand and put us on a waiting list. Ok. So, there\u2019s some order. However, we noticed that several non-blue shirted vendor reps were standing around doing nothing. And then we noticed a few blue shirts doing the same \u2013 including the guy taking names with the tablet.<\/p>\n
So, when the store is this busy, the Best Buy staff stay in their dedicated roles and can\u2019t help. We didn\u2019t have questions. We knew what we wanted. We just wanted to pay for it and get out of that madhouse. None of the staff took any initiative to help or identify that we didn\u2019t want a tutorial \u2013 just to pay for the darn thing.<\/p>\n
Sigh. I made a comment out loud about how much easier this would be to do online. Another customer seconded my remark. My uncle asked the blue shirt taking names if it would help to talk to the manager. The blue shirt said he already had and implied it wouldn\u2019t do any good.<\/p>\n
We eventually got out of there with the laptop. But it was such a chore! Retail shopping should be easy! Even for those that don\u2019t need to kick the tires.<\/p>\n","protected":false},"excerpt":{"rendered":"
Ok. So here\u2019s another article about Best Buy. If they were so bad, why did I go there? They\u2019re not bad. They\u2019re convenient and they just need some help. They need to think about how to address certain types of customers. My daughter graduated last Saturday from college. She\u2019s going …<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[7,3,6],"tags":[],"class_list":["post-475","post","type-post","status-publish","format-standard","hentry","category-business","category-personal","category-slates-for-work"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2gH3K-7F","_links":{"self":[{"href":"https:\/\/www.ericstechblog.com\/index.php\/wp-json\/wp\/v2\/posts\/475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ericstechblog.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ericstechblog.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ericstechblog.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ericstechblog.com\/index.php\/wp-json\/wp\/v2\/comments?post=475"}],"version-history":[{"count":1,"href":"https:\/\/www.ericstechblog.com\/index.php\/wp-json\/wp\/v2\/posts\/475\/revisions"}],"predecessor-version":[{"id":476,"href":"https:\/\/www.ericstechblog.com\/index.php\/wp-json\/wp\/v2\/posts\/475\/revisions\/476"}],"wp:attachment":[{"href":"https:\/\/www.ericstechblog.com\/index.php\/wp-json\/wp\/v2\/media?parent=475"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ericstechblog.com\/index.php\/wp-json\/wp\/v2\/categories?post=475"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ericstechblog.com\/index.php\/wp-json\/wp\/v2\/tags?post=475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}